Getting and Retaining Customers

INTRO

The pressure for getting and retaining patients can be overwhelming. Even with all the technology and tools we have at our disposal we are still faced with the same problems that have stayed true and that is lack of time.

Running a business is a multi-faceted operation and before you can get patients you need to ensure you have everything in place so that the experience is a welcoming one.

You need to separate yourself from the rest.

 
 
 

TIP 1

If you are starting out do some behind the scenes video, let the public know how you work and why you are excellent at what you do.

 
 

TIP 2

Create great company culture, let the public know you value your employees, and you do everything you can to make their day better. After all a happy employee will transfer well to customer experience well.

TIP 3

Get some testimonials from patients, make them genuine and quick

TIP 4

Take that testimonial and make a customer quote, post it on twitter, Instagram, let people know you are doing good work.

TIP 5

Create some employee portrait videos of your staff, they are your family, they let the public know that the business is full of warm people which will make it inviting for them to come to.

 

CONCLUSION

Remember you have a device in your pocket capable of creating 4K video and images, 30 seconds of small videos posted to an Instagram account letting your customers know why they should be coming to you first, you’re not just a business you’re a brand, spend 30 seconds to help build it, don’t over complicate it, embrace it.